Sustainable capability
Capability improvements resulting in significant share increase
A top clothing retailer was suffering market share decline. Different business units were operating with increasing inconsistency, leading to a confused message for the customer, inefficient working practices and a lack of innovation.
We worked with the executive and delivery teams to standardise and align working practices and provide a common best practice set of business processes. We then designed and implemented a comprehensive and integrated capability development programme to improve skills and promote innovation across the functions and build sustainability.
The result was improved product, sales and margin together with a significant increase in share price.
